The Response

I posted before about my angry email to MS Support. Here's the email I sent:

I have a concern over the Xbox Live Diamond Card program. I signed up on December 22, 2005 and provided complete information needed. The offer stated the card would arrive within 6-8 weeks. It has now been beyond 8 weeks, and I am worried about where my card might be. Please respond as soon as possible. Microsoft should be aware that these frequent delays are rather annyoing and hard on the consumer.

And, heres the response I got back:

Hello -----------,

Thank you for writing Xbox Customer CareWe deeply apologize for the inconvenience. It sounds like this has been a very frustrating experience for you. After careful review of your issue, we have determined that it is best that you call the Xbox Customer Support number for better assistance;United States and Canada : 1-800-4MY-XBOX (1-800-469-9269) International direct dial to US : 1- 425-635-7180Our phone representatives will assist you 7 days a week from 9:00AM -12:00 MN CST (Central Standard Time). Thank you for understanding.

Sincerely,

Rb
Xbox Customer Care Team

If the card dosn't come this week, and others start posting that they gt theirs, than I guess I'll have to call. But talk about poor customer service---what's the phone call going to do that this email can't. Wait a minute, heres a cool idea- call the number, and repeat the email exatly. Than we could see the real difference...